Sketchbook

We'd been running SUS surveys in our alpha program for almost two years. We trusted the signal. The question became whether we could extend that same rigor to production customers and what we'd learn when we did.

We made a major update to the Roomba Home app that brought together navigation, reliability, and repeat behaviors into a cohesive, user-driven release. This work focused on turning long-standing themes from user feedback into clear, everyday experiences at scale.

After undergoing a major surgery, patients often struggle to feel understood & supported. It’s well documented that a positive attitude and social support can drastically affect the speed and success of physical rehabilitation. I wanted to learn more about this space, so I set out to interview people who had experienced a major recovery and find out if I could provide support through design. This research led me to create an app concept called Uplift, designed to improve the